The following are the Terms and Conditions (the "Agreement") for the access and use of theheyshop.com
The parties to this Agreement are You ("You", sometimes referred to as a "Subscriber" to the Website) and the owner of theheyshop.com (Joretil Limited). As used in this Agreement, the terms "we" and "us" are used interchangeably to refer to Joretil Limited and its operators of the Website (sometimes referred to as theheyshop.com). By further accessing the Website or materials available at or in association with the Website, and for other good and valuable consideration, the sufficiency of which is acknowledged by you and Joretil Limited. You hereby agree to be bound by all the terms and conditions set forth in this Agreement.
By accessing or using theheyshop.com, or by clicking a button or a box indicating that you have read and agreed to the terms of use, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must refrain from signing up to theheyshop.com, you must stop making any use of theheyshop.com and you should not access theheyshop.com.
Membership
theheyshop.com is a member's club that provides large discounts on various products. Shopping at discounted prices on the Site is only possible if You are a Member of the Site. To become a member, you must be over 18 years of age, which you are required to confirm when you register and make your purchase. theheyshop.com is only for private customers.
Your subscription is deducted automatically at or after the end of the original term selected, for a similar period of time and for a similar or lower amount, unless notice of cancellation is received by theheyshop.com from you. You can terminate your membership at any time from the support page. Simply login to your account by selecting the login from the right corner, then fill the cancel subscription form in the support page . You may also cancel your membership in writing by sending an email directly to our support.
An administrative fee of a minimum GBP3.00 and maximum of GBP9.99 may be charged to your account in the event that a recurring payment is unsuccessfully handled in order to keep your membership active until the entire subscription amount can be processed.
From time to time we enroll our loyal customers in a loyalty program where the randomly chosen customers will be granted a discounted membership price on the next payment only.
3. How to Purchase
Basic Members will have to log into their account before the shopping on discounted prices can take place. If You are a new Member, You will be offered a trial period of 3 days for only GBP 3. Once the order has been completed, You will receive an order confirmation via email, and You will receive another email once we have dispatched Your order.
Premium Members will have to log into their account before the shopping on discounted prices can take place and before you have access to the Exclusive Products which are only available to Premium Members and are complementary, you only have to pay for the shipping costs. If You are a new Premium Member, You will be offered a trial period of 7 day for GBP 0. Premium Membership can only be purchased in combination with purchase of at least one product. Once your order has been completed, You will receive an order confirmation via email, and You will receive another email once we have dispatched Your order.
Basic Members and Premium Members will not have the option to change their Membership. Should they wish to change their Membership, they will have to cancel their current subscription and make a new subscription to the one they wish.
As a Customer You make your purchase of the product directly on theheyshop.com. Once the order has been completed, You will receive an order confirmation via email, and You will receive another email once we have dispatched Your order.
Orders
It is only possible to order products via our website.
Order Cancellations
If you have made an order and wish to cancel it, you need to let us know by contacting us at either [email protected] or telephon +441388436776. Please note that it is only possible to cancel an order if our warehouse has not yet begun processing it.
About Prices
The discounted prices shown on the website are member's prices. The prices that we compare our own to are the guiding market prices that are used in other shops and on other websites. We keep a close eye on these prices, but they are subject to sudden market changes.
theheyshop.com operates the Website with delivery in many Countries. Due to climate-related needs or the application of mandatory laws (e.g. VAT or regarding official mandatory periods for end-of-season sales), the Products sold and their prices may vary from Country to Country.
Payment
We accept: VISA and MasterCard. Payment can only be made using a credit card. Payment is deducted from your account upon order or upon commencement of your membership. You will not be deducted for an amount in excess of that which was approved upon completion of your purchase.
Delivery
Orders will be delivered with either courier or local postal service, all with tracking number. The expected delivery time is 10-15 days depending on the location. We take full responsibility for the purchased products until they have been delivered.
Cancellation Policies And Return Of Products
theheyshop.com offers a cancellation policy of 14 days.
If you wish to return one or more purchased products, let us know via Telephone on +441388436776 or via email, [email protected] (we reply within 24 hours 7 days a week).
In the case of contracts for the supply of sealed goods which are not suitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery.
The Conditions Of Returned Products
Any depreciation in value related to product use that is improper or different from its intended use and function is paid for by the customer. In other words - you can try the product in the same way you would try it in a physical outlet. However, if you damage the product through misuse or carelessness and seek reimbursement, you may end up receiving only a small part or none of the purchase price back if you return it, depending on the commercial value of the product(s) in question and the nature of the given incident.
In the case of beauty products, fragrances and cosmetics, the original packaging can play a significant part in determining the value of the product(s) in question. We therefore encourage you to send the items back in an undamaged condition.
Refund Of Purchase Price
If you cancel your purchase, you are entitled to a full refund. In case of depreciation related to improper product use or carelessness, the purchase price is subtracted.
If you exercise your cancellation right, we refund all payments received, including any prepaid delivery expenses. Payment is made without undue delay and under all circumstances, 7 days at the latest from the date on which we receive notice of your decision to cancel your purchase. Refunds are issued in the same format as the original payment method.
We reserve the right to withhold your refund until we have received the products that are to be returned, unless you can provide proper documentation to this effect.
If you wish to cancel your purchase, send your product (s) to:
RETURN ADDRESS
Joretil Limited
Registration #
HE394312
Alpeon, 6, Kaimakli,
1026,
Nicosia,
Cyprus
What Do I Need To Return?
In order to expedite the return process, please include a copy of your order confirmation in addition to the product(s) that you are returning. If you no longer have your order confirmation, you may also include the email address used when placing the order or the order number itself.
Your Right To Complain
We offer the standard legal complaints procedure, applicable for 24 months after delivery. This means that you can get your product repaired, exchanged, get your money back or receive a price reduction, depending on the situation in question. Your complaint must be valid, meaning that any faults cannot be the result of incorrect use of the product or destructive behavior. Note that for products with a limited lifespan, your right to complain is limited accordingly.
How Quickly Should I File A Complaint?
Contact us as soon as you notice a mistake or missing parts on and for a product that has been purchased at the webshop. This should happen as soon as possible or within a reasonable time period from the moment you notice that there is something wrong with your product. File your complaint via your account or by contacting our helpful customer service directly on phone or email.
Complaints
If you want to complain about your purchase, send your complaint to our customer service.
Applicable Jurisdiction
All contracts between the company and the Consumer to which these General Terms and Conditions apply shall be governed exclusively by Cyprus law.
Children And Minors
When you register, you are required to confirm that you are over 18 years of age. If you are under 18, registration and subscription need to be completed by a parent or a legal guardian. An agreement can be easily revoked by a parent or a legal guardian if it has been made by a minor.
Disclaimer
The prices in the webshop are current prices, based on the market prices at any given time. Therefore, we reserve the right to changes in prices resulting from force majeure, hereunder work conflicts and missing or delayed delivery from our suppliers.
